Run social commerce like an operating system, not a chat backlog.
CommerceOS gives growing sellers one premium command center for orders, customers, products, payments, shipments, and the next generation of AI-assisted order intake.
CommerceOS Orders
One place to move from social messages to shipped orders.
Designed with launch partners and pilot merchants
Replace these placeholder merchant names with production references before public launch.
Everything operators need to run CommerceOS Orders with confidence.
The first sellable module is purpose-built for fast-moving social commerce teams. No storefront assumptions, no spreadsheet dependency, and no workflow fragmentation.
CommerceOS Orders
A single operating layer for manual order intake, fulfillment visibility, notes, payments, and shipment progress.
- Readable order numbers and clear state transitions
- Manual order creation optimized for social selling teams
- Notes, payments, shipments, and audit-ready updates in one flow
Customers and addresses
Keep customer context, delivery details, and repeat-buyer history attached to every order instead of buried in chat threads.
- Merchant-scoped customer records
- Multiple addresses with defaults and fast lookup
- Searchable by name or phone during order creation
Products built for catalog speed
Give your operators a clean product catalog with active status control, SKU search, and pricing snapshots at order time.
- Fast product activation and archival
- Variant-ready structure for growing catalogs
- Consistent price capture inside order items
Payments without spreadsheet drift
Record what was paid, how it was paid, and when it changed so finance and operations read the same system.
- Cash on delivery, card, bank transfer, and wallet methods
- Guardrails around payment status transitions
- Reference tracking and paid timestamps for reconciliation
Shipment operations that match reality
Track courier handoff, out-for-delivery progress, failures, and returns while keeping order status aligned.
- Tracking numbers unique per merchant
- Shipment status transitions with order sync
- Designed for manual carrier workflows before integrations
Multi-tenant SaaS foundation
Tenant isolation, structured logs, audit events, and production-readiness primitives are built in from day one.
- Merchant-scoped data access across modules
- Request IDs and structured application logging
- Audit log foundation for operational accountability
A premium operational surface, not another generic admin.
CommerceOS is designed to feel calm under load. The visuals below are placeholder previews of the product language the public site is preparing for.
Live operations
Operators see customer context, fulfillment progress, and payment state together.
Launch dashboard
See today's sales, pending orders, delivered volume, and recent activity without building a reporting stack first.
AI intake, coming soon
Future workflow, already designed into the product direction.
CommerceOS will move from manual order capture to AI-assisted extraction from WhatsApp and social messages once the operator workflow is already stable and trustworthy.
AI should remove operational drag, not create new trust problems.
The roadmap starts with message-to-order extraction and guided data entry from WhatsApp and other social channels. CommerceOS keeps the human operator in control while AI handles the repetitive parts.
Turn chat chaos into operational clarity
Operators can move from WhatsApp, Instagram, or Facebook messages into a clean order flow without losing customer or fulfillment context.
Give teams one command center
Sales, fulfillment, and customer support can work inside the same merchant workspace instead of trading screenshots and spreadsheets.
Prepare for AI-assisted intake
The current MVP is human-first. The roadmap brings AI extraction of order intent from WhatsApp and social commerce messages.
Social proof can be ready before public launch.
These are placeholder cards for launch-partner proof points. Replace them with validated merchant names and approved quotes before announcing publicly.
"Placeholder: CommerceOS gives our operations team one place to move orders from Instagram DMs into delivery without spreadsheet follow-up."
"Placeholder: The biggest win is speed. Our team can track customer context, payments, and shipments without switching between five tabs."
"Placeholder: It feels like the system was designed for the realities of WhatsApp commerce instead of forcing us into a generic storefront workflow."
Price for operational leverage now, not future complexity later.
CommerceOS pricing is structured around merchant stage, team scale, and launch support. Billing and subscriptions as a product module come later; the commercial model does not.
Starter
For small social sellers replacing spreadsheets and chat chaos.
- 1 merchant workspace
- Orders, customers, products, payments, shipments, and notes
- Up to 3 team members
- Basic dashboard and operational reporting
- Email support
Growth
For teams that need tighter workflows and higher order throughput.
- Everything in Starter
- Up to 15 team members
- Advanced workflow templates
- Priority support
- Early access to AI order extraction beta
Business
For merchants running larger teams and preparing broader operational rollout.
- Everything in Growth
- Custom onboarding and migration planning
- Dedicated launch support
- Roadmap review and integration advisory
- Staging and security review support
Questions teams ask before they replace their current workflow.
If you are selling through DMs, comments, and chat threads, these are the questions that matter more than a generic ecommerce pitch.
Start with CommerceOS Orders. Be ready for AI-assisted intake next.
Get the operational foundation in place now so your team can move faster before the next sales spike, seasonal push, or public rollout.