Your customers order on WhatsApp. CommerceOS does the rest.
The AI replies to your messages, checks your stock, and turns the conversation into an order. Your team confirms — nothing is sent or created without approval. Orders, payments and shipping live in one place. Arabic and English.
CommerceOS Orders
One place to move from a WhatsApp message to a delivered order.
Everything between a customer message and a delivered order.
Purpose-built for teams whose orders arrive as messages. Works alongside a Shopify, Zid or Salla store — or on its own if chat is where you sell.
CommerceOS Orders
Every order the assistant drafts lands here for review, then carries its own notes, payments and shipment progress through to delivery.
- Readable order numbers and clear state transitions
- Manual order creation optimized for social selling teams
- Notes, payments, shipments, and audit-ready updates in one flow
Customers and addresses
Keep customer context, delivery details, and repeat-buyer history attached to every order instead of buried in chat threads.
- Merchant-scoped customer records
- Multiple addresses with defaults and fast lookup
- Searchable by name or phone during order creation
Products built for catalog speed
Give your operators a clean product catalog with active status control, fast search, categories, and bulk CSV import.
- Bulk CSV import with dry-run preview and per-row errors
- Fast name/SKU search with category filters
- Consistent price capture inside order items
Payments without spreadsheet drift
Record what was paid, how it was paid, and when it changed so finance and operations read the same system.
- Cash on delivery, card, bank transfer, and wallet methods
- Guardrails around payment status transitions
- Reference tracking and paid timestamps for reconciliation
Shipment operations that match reality
Dispatch an order to your own courier over a signed webhook, or ship manually, then track handoff, out-for-delivery, and failed attempts while keeping order status aligned.
- Register the couriers you already use, then dispatch in one click
- Delivery address and map pin travel with the dispatch payload
- Per-merchant tracking numbers with order status sync
AI sales assistant (beta)
The assistant reads customer messages, replies, and drafts the order for your team to approve — so nobody retypes an order again.
- Understands text and photos: a screenshot can become an order
- Learns your product nicknames and remembers your corrections
- Human review stays in the loop — nothing posts unconfirmed
Connect WhatsApp with a Facebook login
Sign in with Facebook and CommerceOS connects your WhatsApp Business number for you — no tokens, no Phone Number ID, no WABA ID. If anything blocks the automatic path, we finish the connection with you rather than sending you to Meta.
- No developer, and nothing to copy from the Meta dashboard
- Live connection health with plain-language diagnostics
- Send yourself a test message in one click to confirm it works
One inbox, and you can take over any chat
Every conversation in one place. The AI handles what it can; tap once to take over a thread yourself, and hand it back when you are done.
- Unread, needs-review and human-handled filters with search
- Taking over instantly pauses AI replies on that thread only
- Customer profile and their past orders sit beside the conversation
Your customer hears from you automatically
When you mark an order packed, shipped, delivered or cancelled, the customer gets a WhatsApp message. You stop answering "where is my order?"
- Sent on status change — no one has to remember
- Delivered and read receipts visible on the order
- Failed sends are retried and surfaced, not silently dropped
A dropped pin becomes the delivery address
Egyptian addresses are a guessing game. When a customer shares their WhatsApp location, CommerceOS saves the exact pin and hands the courier a map link.
- Location message captured as coordinates on the customer address
- Open in Maps straight from the order
- The pin travels with the order when you dispatch to a courier
Never sell what you do not have
Stock is reserved the moment an order is created and released if it is cancelled, so two customers cannot buy the last one.
- The AI flags out-of-stock items before you approve the order
- Low stock reflects what is actually available, not what is on paper
- Stock is deducted when the order ships, not when it is typed
Your data cannot leak into another merchant
Isolation is enforced by PostgreSQL row-level security on every tenant table, not only by application code that someone has to remember to write.
- Database-enforced separation across all tenant tables
- WhatsApp credentials encrypted at rest; webhooks signature-verified
- Audit log behind operational actions
A premium operational surface, not another generic admin.
CommerceOS is designed to feel calm under load: the same order, customer, payment, and shipment state visible to everyone on the team.
Live operations
Customer context, fulfilment progress and payment state, side by side.
Launch dashboard
See today's sales, pending orders, delivered volume, and recent activity without building a reporting stack first.
The AI assistant, in beta
It answers. You approve.
The assistant replies to customers on WhatsApp, matches what they asked for against your catalog, checks stock, and drafts the order. Your operator edits and confirms — and can take the conversation over at any moment.
AI should remove operational drag, not create new trust problems.
The assistant reads the customer message, matches products against your catalog, checks stock, and drafts the order. Your operator reviews, edits and confirms — and can take over any conversation at any point.
Turn chat chaos into operational clarity
Your team moves from a WhatsApp message into a clean order flow without losing customer or fulfilment context.
Give teams one command center
Sales, fulfillment, and customer support can work inside the same merchant workspace instead of trading screenshots and spreadsheets.
An AI assistant, with a human in the loop
The AI answers customers and drafts the order. Operators confirm before anything posts, and can take over any thread with one tap.
Live on your own WhatsApp number, usually the same day.
We onboard design partners personally. Nothing here needs a developer, and you keep your existing number.
Connect WhatsApp
Sign in with Facebook and we handle the rest — no tokens, no IDs, no Meta dashboard. If the automatic path hits a snag, we finish it with you on the call. Then send yourself a test message to confirm it works.
Bring your catalog
Export your products to a spreadsheet and import the CSV. You see a preview before anything is saved, and exactly which rows failed and why.
Message your own number
Send yourself an order the way a customer would. Watch the assistant read it, match your products, check stock, and draft the order.
Approve, then ship
Edit anything you want, approve it, and the customer gets a confirmation. From there: payment, courier dispatch, and automatic delivery updates.
A named human walks you through all four steps and stays reachable afterwards. Design partners get direct access to us, not a ticket queue.
Less than a part-time person answering DMs.
One missed order a week costs more than any plan on this page. Start free while we are in beta — no card — and lock your founding price for 12 months when billing opens.
Starter
For small social sellers replacing spreadsheets and chat chaos.
- 1 merchant workspace, up to 3 team members
- Orders, customers, products, payments, shipments, and notes
- AI sales assistant (beta): up to 200 orders/month
- CSV catalog import and name/SKU search with categories
- Courier dispatch or manual shipments with tracking
- Daily sales and order summary, plus email support
Growth
For teams that need tighter workflows and higher order throughput.
- Everything in Starter
- Up to 15 team members
- AI sales assistant (beta): up to 1,000 orders/month
- Priority support
Business
For merchants running larger teams and preparing broader operational rollout.
- Everything in Growth
- Unlimited team members
- High-volume or custom AI sales assistant limits (beta)
- Custom onboarding and migration planning
- Dedicated launch support and roadmap review
- Staging and security review support
Questions teams ask before they replace their current workflow.
If you are selling through DMs, comments, and chat threads, these are the questions that matter more than a generic ecommerce pitch.
Put the assistant to work on your WhatsApp this week.
We onboard design partners personally: connect WhatsApp, import your catalog, and see your first AI-drafted order — usually within a day.